Question 1

What does The Falcon do?

Accepted Answer

The Falcon helps service-based businesses generate predictable, qualified leads through Google Ads, high-converting marketing funnels, and business websites designed to generate new sales enquiries. We combine strategy, creative, and tracking to ensure every marketing dollar is accountable.

Question 2

Who is The Falcon best suited for?

Accepted Answer

We're best suited for founders, directors, and senior marketers of service businesses turning over $1M–$37M annually. The Falcon's clients include solar, insurance, medical, dental, construction, property and finance businesses who want clarity on ROI and a reliable flow of new customers.

Question 3

Do I need a long-term contract?

Accepted Answer

New Google Ads management clients start on a three-month initial term. After that, the agreement runs month to month. Website builds and other services follow the term in your Schedule or Quote.

Question 4

Where is The Falcon headquartered?

Accepted Answer

The Falcon is based on the Gold Coast, QLD with our main office in Surfers Paradise. Our business model enables us to serve clients remotely across Australia.

Question 5

Do you only work with Gold Coast businesses?

Accepted Answer

No. While we have a strong local presence on the Gold Coast, we also work with clients across Australia. Local or national, our approach is the same: performance-driven advertising campaigns that deliver ROI.

Question 6

How quickly can I expect results with The Falcon?

Accepted Answer

Our campaigns are built to bring in new customers within as little as 72 hours from launch, and they're backed by our guarantee: new customers in 90 days, or next month's management is free. Conditions apply. The exact timeline depends on your industry, competition, and budget, but our focus is always on fast, measurable outcomes and our team will always aim to give you personalised timelines.

Question 7

What level of client support can I expect from The Falcon?

Accepted Answer

The Falcon's support hours are 9:00 AM to 5:00 PM AEST, Monday to Friday. We aim to respond to all routine requests within 48 business hours, and critical issues within 24 business hours.

Question 8

Do you provide post-launch support for campaigns and websites?

Accepted Answer

Yes. Every new project and campaign comes with our 30 Day Risk-Free Guarantee, and Webflow websites come with a 12-month warranty. These cover technical issues within the original project scope. New requests or platform updates are managed separately.

Question 9

Do you charge extra for project support or changes to my advertising campaign?

Accepted Answer

If you require additional advertising campaigns that aren't included in your package, we will always aim to let you know a fair price ahead of time. Routine support and bug fixes within the agreed scope are included. Requests that fall outside of scope (new features, campaign changes, or third-party issues) are quoted separately before work begins.

Acquire new customers within as little as 72 hours from launch.